Shipping policy

Normally, orders will be fulfilled the same day, and you will receive notification of tracking number as soon as I process the order for shipment.

You should have received an email (or text) from my store when you placed your order, and again when your order shipped.  If you did not receive these emails, please search your spam folder, promotions folder, or social folder for any email from Addy's Wentzville.

If you create an account with the same information you placed an order, you can also see your order status and tracking number in your account. 

Every shipment from my store is tracked by either a U.S. Post Office Tracking Number.  This tracking number will be in your order shipment email.  You should be able to click your tracking number in the email to track it instantly.

Shipping times provided during checkout are estimates only, and are not guaranteed by USPS or myself.  The word "days" in shipping time estimates includes business days only, and does not to include weekends.  Once your package has been placed in the possession of the U.S. Post Office, it is out of my control. There is nothing I can do to expedite your shipment once it is in the hands of the USPS.

Current Shipping Methods.

I currently ship via United States Postal Service (USPS).

USPS Ground Advantage is an affordable way to send packages via Ground.

USPS Ground Advantage Features:

  • Delivery in up to 5 business days continental U.S. and up to 26 days for non-continental addresses. Please note and understand, these times are estimates and are not guaranteed by U.S. Post Office. 
  • Insurance for loss or damage up to $100 for merchandise only.
  • Can combine with extra services to confirm delivery.

For more information regarding USPS Ground Advantage, please visit http://www.usps.com/.

$7.95, $2.95, and FREE Domestic U.S. Shipping (All DIY Paint Products are exluded). 

If you spend $0-$74.99, your order qualifies for $7.95 flat Domestic U.S. shipping; $75.00-$149.99, your order qualifies for $2.95 flat Domestic U.S. shipping; $150+, your order qualifies for FREE Domestic U.S. shipping; either will be shipped the most economical way.  This means it will probably be shipped via USPS, or potentially via UPS Ground.  If you choose to upgrade your shipping from the $7.95 to Priority (to potentially receive it faster), you will forfeit the $7.95 shipping.  You will be given shipping time estimate on the check-out screen.  The same holds true for any free shipping promotions I may run.   Due to DIY Paint Co. Retailer Agreement, no DIY Paint product can be included with any shipping or product discounts.

Stolen Shipments. Addy's Wentzville will not be held responsible for any stolen shipments after the package is scanned delivered. If your order has been scanned delivered, and you are unable to locate it, please check with your neighbors, local Facebook group, mail courier, or your local servicing Post Office. You may email me for a copy of your shipping label to show the Post Office, as they can verify the location of their courier when it was scanned delivered.  U.S. Postal Service, will pay any claims after the package has been scanned delivered, unless it can be proven it was their fault, such as the courier was at a location other than your mailbox or house when they scanned it delivered.

Returns, Exchanges, and Damages.

Returns/Exchanges.

All sales are final. No returns or exchanges. If you have a problem with your order, please contact us at addyswentzville@gmail.com so that we can promptly handle your concern. 

Damages.  Damages must be reported within 7 days of delivery.  If an item arrives damaged, first, I'm terribly sorry, and will work with you to make it right!  Depending on the level of leak and / or damage to your product, you may be offered multiple solutions for compensation.  Pictures of any and all damages and leaks are required.  This is to aid me in damage claim submission with the shipping company.  Please take pictures of the damaged products and packaging, and please hang on to both - do not discard them.  I will need to submit the pictures with USPS or UPS damage claims. The pictures will also be used to prevent further damaged shipments, and possibly back to the manufacturer.  Then, please email addyswentzville@gmail.com to initiate the recoupment process within 7 days of delivery.  We will require a photo of the damaged item and the box we used to ship sent to us as confirmation of damage for claim to USPS. We hope you understand. 

We only offer shipment to the United States. No international shipping is available.